Privacy Policy

Welcome to Zimpler. Your privacy is important to us. This Privacy Policy outlines how Zimpler, operating under our relevant gaming licenses, collects, uses, protects, and shares your personal information. It also details your rights regarding your data. We process your data transparently and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) for our European players, and other relevant regulations in the jurisdictions where Zimpler operates. By using Zimpler's services, you agree to the terms of this Privacy Policy. Please read it carefully.

We collect various types of information to provide and improve our services to you. This includes:

• Personal Identifiable Information (PII): This includes your name, date of birth, gender, home address, email address, telephone number, and national identification details (e.g., passport or driving license numbers) as required for identity verification and anti-money laundering (AML) purposes.
• Financial Information: Details of your payment methods, such as credit/debit card numbers (masked), bank account details, and transaction history. We do not store full credit card numbers.
• Account Information: Your username, password (encrypted), betting history, game play, deposits, withdrawals, and bonus activity.
• Technical Information: IP address, device type, operating system, browser type, referring URL, and unique device identifiers.
• Communication Information: Records of your interactions with us, including emails, chat transcripts, and telephone calls.
• Publicly Available Information: Data from public sources, such as social media, for identity verification and fraud prevention, where legally permissible.

Zimpler uses your personal information for several key purposes:

• To Provide Our Services: This includes managing your account, processing your bets, deposits, and withdrawals, and enabling your participation in games.
• Identity Verification and Security: To verify your identity, prevent fraud, money laundering, and underage gambling, and to secure our platform.
• Customer Support: To respond to your inquiries, resolve issues, and provide assistance.
• Marketing and Promotions: To send you personalized offers, bonuses, and promotions that we believe may interest you, based on your preferences. You can opt out of marketing communications at any time.
• Compliance and Regulatory Obligations: To comply with legal and regulatory requirements imposed by our licensing authority and other relevant bodies.
• Service Improvement: To analyze how our services are used, conduct research, and develop new features and offerings to enhance your experience at Zimpler.
• Responsible Gaming: To monitor your activity and provide tools and support for responsible gaming.

Our legal basis for collecting and using the personal information described in this Privacy Policy depends on the information concerned and the specific context in which we collect it. We generally rely on the following legal bases:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, such as our Terms and Conditions, to provide you with our services.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which Zimpler is subject, for example, anti-money laundering laws and regulatory requirements.
• Legitimate Interests: Processing is necessary for our legitimate interests, provided these do not override your fundamental rights and freedoms. This includes purposes such as fraud prevention, network and information security, and improving our services.
• Consent: In certain situations, we may ask for your explicit consent to process your data, particularly for marketing activities. You have the right to withdraw your consent at any time.

Zimpler may share your personal information with third parties in the following circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, identity verification services, IT infrastructure providers, and customer support platforms. These providers are contractually bound to protect your data and only use it for specified purposes.
• Regulatory and Law Enforcement Bodies: We may disclose your information to government agencies, regulatory bodies, or law enforcement officials if required by law or in response to a valid legal request, such as a court order or subpoena, or to fulfill our licensing obligations.
• Fraud Prevention and Responsible Gaming Organizations: To prevent fraud, money laundering, and to promote responsible gaming, we may share information with relevant organizations and databases.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
• Affiliates: We may share data with our corporate affiliates for operational purposes, provided they adhere to this Privacy Policy.

We do not sell your personal data to third parties for their independent marketing purposes.

Zimpler takes the security of your personal information seriously. We implement robust technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use SSL (Secure Socket Layer) encryption technology to protect data during transmission.
• Access Controls: Strict access controls limit access to your personal data to authorized personnel only, on a need-to-know basis.
• Firewalls: Our systems are protected by firewalls to prevent unauthorized access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee Training: Our staff receive regular training on data protection and privacy best practices.

While we protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to improve our security measures.

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data under certain circumstances, for instance, if the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain situations.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request in accordance with applicable data protection laws.

Zimpler uses cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device when you visit our site. They help us to:

• Remember your preferences and settings.
• Analyze website traffic and usage patterns.
• Personalize content and advertisements.
• Secure and functionalize our platform.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our services. For more detailed information, please refer to our dedicated Cookie Policy.

We retain your personal information as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements. This typically means we will retain your data for the duration of your active account with Zimpler and for a further period as required by our licensing authority and applicable anti-money laundering laws (e.g., typically five years after account closure). After this period, your data will be securely deleted or anonymized.

As Zimpler operates globally, your personal information may be transferred to, and processed in, countries outside of your country of residence, including countries outside the European Economic Area (EEA). These countries may have data protection laws that differ from those in your jurisdiction. When we transfer your data internationally, we ensure that appropriate safeguards are in place to protect your privacy rights. These safeguards may include reliance on standard contractual clauses approved by the European Commission, or ensuring the recipient country has been deemed to provide an adequate level of data protection.

Zimpler's services are not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will delete that information as quickly as possible. If you believe a child has provided us with personal information, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by email. We encourage you to review this Privacy Policy periodically to stay informed about how Zimpler is protecting your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact our Data Protection Officer:

Email: [email protected]

By Post:

Data Protection Officer
Zimpler
[Our Registered Office Address - Not provided for this exercise]

We resolve any complaints about our collection or use of your personal data. If you feel that your complaint has not been adequately resolved, you have the right to contact your local data protection supervisory authority.