Privacy Policy

Welcome to Zimpler. We protect your privacy and handle your personal data with transparency and respect. This Privacy Policy outlines how Zimpler collects, uses, stores, and protects your personal information when you use our website, services, and applications. We operate in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR). By using Zimpler's services, you consent to the practices described in this policy. Read this policy carefully to understand our approach to your privacy.

We collect various types of information to provide and improve our services. This includes information you directly provide to us and information we collect automatically.

• Information You Provide:
  • Registration and Account Data: When you create an account with Zimpler, we collect your name, date of birth, gender, email address, postal address, phone number, and nationality. We also require you to create a username and password.
  • Verification Documents: To comply with legal and regulatory obligations, such as Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements, we may request copies of identity documents, such as a passport, national ID card, or driver's license, and proof of address, such as a utility bill.
  • Payment Information: When you make deposits or withdrawals, we collect details related to your payment methods, including bank account numbers, credit/debit card numbers (though these are often processed securely by third-party payment providers and not fully stored by us), and transaction history.
  • Communication Data: We collect information from your communications with us, including emails, live chat transcripts, and records of phone calls.
  • Survey and Promotion Data: If you participate in surveys, promotions, or competitions, we may collect additional information you provide.
• Information We Collect Automatically:
  • Technical Data: This includes your IP address, browser type and version, operating system, device type, time zone setting, and other technical identifiers from the devices you use to access Zimpler.
  • Usage Data: We collect information about how you use our services, including pages visited, features used, games played, time spent on the site, and referral sources.
  • Geolocation Data: We may collect general location data based on your IP address to comply with jurisdictional regulations.
• Information from Third Parties:
  • We may receive information about you from third-party service providers, such as identity verification services, payment processors, and fraud prevention agencies, to verify your identity and prevent fraudulent activities.
  • We may also receive data from public sources or social media platforms if you interact with us through those channels.

We use the information we collect for various purposes, primarily to provide, maintain, and improve our services, and to comply with our legal obligations.

• To Provide and Manage Your Account: We use your data to create and manage your Zimpler account, process your transactions, and provide customer support.
• To Verify Your Identity: Your information is crucial for identity verification, age verification, and to comply with our legal and regulatory obligations, including AML and KYC procedures.
• To Process Payments: We use your payment details to facilitate deposits and withdrawals securely.
• To Personalize Your Experience: We may use your usage data to tailor our services, games, and promotions to your preferences.
• For Security and Fraud Prevention: We analyze data to detect and prevent fraudulent, illegal, or unauthorized activities, ensuring the security and integrity of our platform.
• To Communicate with You: We use your contact details to send you important service updates, promotional offers (where you have consented), and respond to your inquiries.
• For Marketing and Promotional Purposes: With your consent, we may send you marketing communications about Zimpler's products, services, and promotions. You can opt out of these communications at any time.
• For Internal Operations and Analytics: We use data for internal analysis, research, and product development to improve our services and understand user behavior.
• To Comply with Legal and Regulatory Obligations: We process your data to meet our legal obligations, including reporting to regulatory authorities and complying with legal requests.

We process your personal data based on several legal grounds as outlined by the GDPR and other applicable data protection laws:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, such as providing our gaming services and managing your account.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which Zimpler is subject, including AML, KYC, and responsible gaming regulations.
• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. Our legitimate interests include preventing fraud, ensuring network and information security, improving our services, and marketing our products.
• Consent: We may process your data based on your explicit consent for specific purposes, such as sending you marketing communications. You have the right to withdraw your consent at any time.
• Vital Interests: In rare cases, processing may be necessary to protect your vital interests or those of another natural person.

We may share your personal data with third parties under specific circumstances, always ensuring appropriate safeguards are in place.

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, identity verification, IT infrastructure, customer support, and marketing. These providers are contractually bound to protect your data and only use it for the purposes for which it was disclosed.
• Regulatory and Law Enforcement Authorities: We may disclose your information to governmental, regulatory, or law enforcement authorities if required by law, court order, or to comply with our regulatory obligations, including those related to responsible gaming, AML, and fraud prevention.
• Fraud Prevention Agencies: To prevent fraud and money laundering, we may share your data with specialized agencies.
• Affiliates and Group Companies: We may share your data with our corporate affiliates and group companies for internal administrative purposes, to provide services, and for marketing purposes, where permissible.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of the transaction. We will ensure that the acquiring entity adheres to this Privacy Policy or provides you with notice of any changes.
• With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

We do not sell your personal data to third parties.

The security of your personal data is a top priority for Zimpler. We implement robust technical and organizational measures to protect your information from unauthorized access, accidental loss, destruction, alteration, or disclosure.

• Encryption: We use industry-standard encryption technologies, such as Secure Socket Layer (SSL) technology, to protect data during transmission.
• Access Controls: Access to your personal data is restricted to authorized personnel who require it to perform their job functions.
• Firewalls and Intrusion Detection Systems: Our systems are protected by firewalls and intrusion detection systems to prevent unauthorized access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee Training: Our employees receive regular training on data protection and security best practices.

While we protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to enhance our security measures.

Under applicable data protection laws, particularly the GDPR, you have several rights regarding your personal data. Zimpler facilitates the exercise of these rights.

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data, under certain conditions, such as when the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions, such as when you contest the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller, where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data in certain situations, particularly where processing is based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We will respond to your request within the legally required timeframe.

Zimpler uses cookies and similar tracking technologies to enhance your user experience, analyze site usage, and support our marketing efforts.

• What are Cookies? Cookies are small text files stored on your device when you visit a website. They help the website remember information about your visit.
• How We Use Cookies:
  • Strictly Necessary Cookies: Essential for the operation of our website, enabling core functionalities like secure login and transaction processing.
  • Analytical/Performance Cookies: These help us recognize and count the number of visitors and see how visitors move around our website. This helps us improve how Zimpler works.
  • Functionality Cookies: Used to recognize you when you return to our website, allowing us to personalize content for you and remember your preferences.
  • Targeting/Advertising Cookies: These record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and the advertising displayed on it more relevant to your interests.
• Your Choices: You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, blocking all cookies may impact the functionality of our website.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

• Account Data: We retain your account data for the duration of your active account with Zimpler and for a period thereafter as required by law, typically 5-10 years after account closure, to comply with AML, KYC, and taxation regulations.
• Transaction Data: Transaction records are retained for a period mandated by financial regulations, which can extend up to 10 years.
• Communication Data: Records of communications, such as chat logs and emails, are retained for a period necessary to resolve disputes, comply with regulatory obligations, and for quality assurance.
• Marketing Consent: If you have consented to marketing, we retain your contact details for marketing purposes until you withdraw your consent or object to processing.

Once the retention period expires, your personal data will be securely deleted or anonymized.

As Zimpler operates globally, your personal data may be transferred to, and stored at, a destination outside the European Economic Area (EEA). This includes countries that may not have the same level of data protection laws as your home jurisdiction.

When we transfer your data outside the EEA, we ensure that appropriate safeguards are in place to protect your privacy rights, in accordance with GDPR requirements. These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of data protection by the European Commission.
• Implementing Standard Contractual Clauses (SCCs) approved by the European Commission, which legally bind recipients to protect personal data.
• Obtaining your explicit consent for the transfer after informing you of the possible risks.

By using Zimpler's services, you acknowledge and agree to such transfers.

Zimpler's services are not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect personal data from children.

If we become aware that we have inadvertently collected personal information from a child under the legal age, we will take immediate steps to delete that information from our records. If you believe we might have any information from or about a child, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. Any changes will be posted on this page with an updated "Last Updated" date.

Review this Privacy Policy periodically to stay informed about how Zimpler is protecting your information. For significant changes, we may notify you through your registered email address or prominent notices on our website.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us.

You can reach our Data Protection Officer (DPO) or our support team via:

• Email: [email protected]
• Live Chat: Available on our website
• Postal Address: [Our Registered Office Address] (Please note: for data protection requests, email is preferred for faster processing.)

We resolve any issues and address your concerns promptly and efficiently.